Converging ITSM, NIST Cybersecurity Framework and Digital Value Management Best Practices
Rick Lemieux – Co-Founder and Chief Product Officer of the DVMS Institute
The convergence of IT Service Management (ITSM), the NIST Cybersecurity Framework (NISTCSF), and Digital Value Management best practices represents a powerful synergy that can significantly enhance an organization’s operational efficiency, security posture, and overall business value. By aligning these three frameworks, organizations can establish a comprehensive approach to managing IT services, mitigating cyber risks, and protecting digital value resiliency across a digital ecosystem.
ITSM, a set of best practices for delivering IT services, provides a structured approach to planning, designing, delivering, operating, and continuously improving IT services. It emphasizes customer focus, service integration, and process improvement.
NIST CSF, on the other hand, offers a risk-based approach to managing cybersecurity risks. It provides a framework for identifying, classifying, and mitigating cybersecurity risks across an organization’s entire digital ecosystem.
DVM, a relatively newer concept, focuses on a holistic approach to digital value protection and resiliency by connecting digital business system outcomes to a culture of innovation trained to create, protect and deliver (CPD) continuous digital value.
The convergence of these three frameworks is compelling for several reasons.
Firstly, it enables organizations to integrate protection considerations into their IT service creation and delivery processes. By aligning ITSM processes with the NIST CSF, organizations can ensure that protection is embedded throughout the service lifecycle, from planning and design and delivery, thereby minimizing security incidents that could disrupt digital services clients depend on for daily business operations.
Secondly, it facilitates the identification and prioritization of cybersecurity investments that directly contribute to business value. By combining the risk-based approach of the NIST CSF with the value-focused perspective of DVMS, organizations can make informed decisions about where to allocate financial resources to maximize the digital value delivered to stakeholders and clients.
Thirdly, it promotes a culture of continuous innovation in both IT service delivery and cybersecurity risk management. By continuously measuring and monitoring the performance and reliability of IT services, organizations can quickly identify areas for improvement that may require risk mitigation or updates to the digital service offering.
The convergence of ITSM, the NIST CSF, and DVMS offers a powerful and comprehensive approach to managing IT services, mitigating cyber risks, and maximizing digital value resiliency.
By aligning these frameworks, organizations can achieve a higher level of operational efficiency, business performance and trust with clients. As the digital landscape continues to evolve, the importance of this convergence will only increase. Organizations that embrace this integrated approach will be well-positioned to thrive in the digital age.
About the Author
Rick Lemieux
Co-Founder and Chief Product Officer of the DVMS Institute
DVMS Institute is a renowned provider of accredited (APMG International), Assured (NCSC-GCHQ-UK), and Recognized (DHS-CISA-NICCS) NIST Cybersecurity Framework, certification training programs designed to teach organizations of any size, scale, or complexity how to manage their organizational cyber risk and resiliency.
For cyber risk management, the DVMS FastTrack model provides a phased approach to adapting the NIST Cybersecurity Framework functions and its controls across an enterprise and its supply chain to identify and mitigate organizational cyber risks.
For cyber resilience management, the DVMS CPD overlay model provides a holistic approach to connecting digital ecosystem outcomes to organizational culture. This unique approach puts leadership and culture at the center of delivering continuous digital business quality, reliability, and trust.
Rick has 40+ years of passion and experience creating solutions to give organizations a competitive edge in their service markets. In 2015, Rick was identified as one of the top five IT Entrepreneurs in the State of Rhode Island by the TECH 10 awards for developing innovative training and mentoring solutions for boards, senior executives, and operational stakeholders.
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